Privacy Policy
Last updated: 2026
Cadaxi Inc. (“Cadaxi”, “we”, “our”, or “the company”) respects the privacy of its users and drivers. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile applications, website, and related services.
This policy applies to:
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The Cadaxi mobile application
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The Cadaxi Driver mobile application
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The Cadaxi website
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Related transportation and support services provided by Cadaxi Inc. in Canada
1. Information We Collect
Rider/User Information
When users create an account or use our services, we may collect:
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Name
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Phone number
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Email address
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Password
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Profile photo (optional)
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Pickup and destination addresses
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Trip history
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Payment information
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Support or complaint-related information
Driver Information
When drivers create an account on Cadaxi Driver, we may collect:
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Name
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Phone number
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Email address
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Password
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Profile photo
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Driver license and required identification documents
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Vehicle information
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Trip history
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Earnings and activity reports
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Support and communication records
2. Location Information (GPS)
Cadaxi uses GPS location services to:
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Display user location
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Match riders with nearby drivers
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Facilitate pickups and destinations
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Improve service quality and user experience
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Enable proper operation of the driver platform
Users may choose to allow location access:
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only while using the app
or
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in the background.
The Cadaxi Driver application may use background location access to allow drivers to receive trips and provide real-time transportation services.
3. Camera, Gallery, and Microphone Access
The application may request access to:
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Camera
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Photo gallery/storage
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Microphone
These permissions may be used for:
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Profile photos
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Uploading driver documents
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Support-related images
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Communication and call-related features within the platform
4. Payments
Cadaxi allows:
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In-app payments
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Direct payments to drivers
Users may save payment methods within the application for future transactions.
Financial information is processed through secure third-party payment providers.
5. Notifications
The application may send push notifications related to:
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Trip confirmations
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Driver arrival
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Trip completion
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Account activity
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Support updates
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Service-related notifications
6. Information Sharing
To provide transportation services, certain information may be shared between riders and drivers, including:
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Name
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Pickup address
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Destination
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Ratings and reviews within the platform
Phone numbers may be protected through masked communication systems.
Cadaxi does not sell personal information to third parties.
7. Messages and Support
The platform may store messages exchanged:
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Between riders and drivers
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Between users and administration
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Between drivers and administration
This may include:
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Support requests
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Lost item reports
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Complaints
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Service-related reports
8. Data Security
We take reasonable measures to protect personal information against:
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Unauthorized access
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Loss
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Misuse
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Unauthorized disclosure or modification
However, no method of transmission or storage is completely secure.
9. Data Retention
Cadaxi may retain information related to:
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Accounts
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Trip history
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Payments
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Support communications
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Driver activity
for as long as necessary to:
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Operate the service
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Comply with legal obligations
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Resolve disputes
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Prevent fraud or abuse
10. User Rights
Users and drivers may request:
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Access to their personal information
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Corrections to their information
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Account deletion
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Deletion of certain personal data
Requests may be sent to:
11. Children’s Privacy
Cadaxi services are not intended for children under the age of 12.
We do not knowingly collect personal information from children.
12. Third-Party Services
The platform may use third-party services related to:
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Payments
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Maps and navigation
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Authentication
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Cloud storage
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Analytics
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Notifications
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Communications
These services may collect information according to their own privacy policies.
13. Changes to This Privacy Policy
Cadaxi Inc. may update this Privacy Policy from time to time.
Important changes may be posted within the application or on the website.
14. Contact
If you have questions regarding this Privacy Policy or the handling of personal information, you may contact us at:
Cadaxi Inc.
Canada
contact@cadaxi.com